What is First Call Resolution? How to Improve FCR
3CLogic Blog | Latest Contact Center Best Practices | first call resolution
What is First Call Resolution (FCR)?
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![What is First Call Resolution? [+Best Practices And Tips To Improve FCR]](https://blog-assets.freshworks.com/freshdesk/wp-content/uploads/2018/07/22065106/First-contact-resolution-rate-in-Freshdesk-300x138.png "What is First Call Resolution? [+Best Practices And Tips To Improve FCR]")
What is First Call Resolution? [+Best Practices And Tips To Improve FCR]
First Call Resolution (FCR): A Comprehensive Guide
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